Shipping Policy

Effective Date: 25 August 2025

At ELOURA Smile, we aim to deliver your order quickly and safely across the UAE.

Delivery Time

Orders within the UAE are normally delivered within 1–2 business days after dispatch.

Delivery times are estimates and may vary depending on your location, order volume, public holidays, or courier availability.

Free Shipping

We offer free shipping across the UAE on all eligible orders. Any applicable shipping charges, if relevant to a specific promotion or service, will be clearly shown at checkout before payment.

Order Processing

Orders are processed as quickly as possible after confirmation. Once your order has been handed over to the courier, delivery will be completed to the address provided during checkout.

Please make sure your:

• Name

• Phone number

• Delivery address

• Location details

are correct before placing your order.

Delivery Delays

Although most UAE orders arrive within 1–2 business days, delays can occasionally happen due to circumstances outside our control, including:

• Public holidays or weekends

• High order volumes

• Courier delays

• Weather conditions

• Incorrect or incomplete delivery information

• Unsuccessful delivery attempts

• Operational or logistical disruptions

In such cases, delivery may take longer than the estimated timeframe. We will always do our best to help resolve any delivery issue as quickly as possible.

Failed Delivery

If the courier is unable to reach you or deliver the order because of incorrect information or repeated unsuccessful delivery attempts, additional delivery time or charges may apply.

Contact Us

If your order has not arrived within the expected timeframe, please contact us with your order number:

ELOURA Smile Customer Support
Email: info.elourasmile@gmail.com