Terms of Service

Effective Date: 25 August 2025

Welcome to ELOURA Smile. By using our website or placing an order with us, you agree to the following terms.

1. About Us

ELOURA Smile is a UAE-based online brand offering oral care and related products.

2. Orders

All orders are subject to availability and confirmation.

Please make sure your name, phone number, address, and other order details are correct before completing your purchase.

We reserve the right to cancel or refuse an order in cases of pricing errors, suspected fraud, incorrect information, or product unavailability.

3. Prices & Payment

All prices shown on our website are displayed in the applicable currency.

Payment must be completed using one of the payment methods available at checkout.

Prices, offers, and promotions may change at any time without prior notice.

4. Shipping

Delivery times shown on our website are estimates and may vary because of courier delays, public holidays, incorrect addresses, or other circumstances outside our control.

Customers are responsible for providing accurate delivery information.

5. Returns & Refunds

Returns, refunds, and replacements are handled according to our Return, Refund & Replacement Policy.

Please review that policy before placing your order.

6. Product Information

We try to ensure that all product descriptions, images, prices, and information are accurate.

However, minor differences in packaging, colour, appearance, or product presentation may occur.

Products should always be used according to the instructions provided.

7. Website Use

You may not misuse our website, attempt unauthorized access, copy our content for commercial purposes, or use our website for fraudulent or unlawful activities.

8. Liability

ELOURA Smile will not be responsible for losses caused by misuse of our products, incorrect information provided by the customer, courier delays outside our control, or circumstances beyond our reasonable control.

Nothing in these terms limits any rights you may have under applicable UAE consumer protection laws.

9. Changes to These Terms

We may update these Terms of Service from time to time. The latest version published on our website will apply.

10. Governing Law

These Terms of Service are governed by the applicable laws and regulations of the United Arab Emirates.

11. Contact Us

For any questions regarding these terms, please contact:

ELOURA Smile
Email: info.elourasmile@gmail.com